Biggerz: Stabilizing a Casino's Digital Presence
Digital Asset Protection · PR & Reputation Management
How Genix supported a newly launched casino through recurring social media suspensions, reputation challenges, and ongoing digital asset management.
Project Overview
Biggerz, a newly launched online casino, was experiencing challenges across its digital presence. Its social media accounts faced repeated suspensions, while negative reviews and online articles added further complications to its reputation.
Genix was brought in to help address these issues, restore access to key social platforms, and establish a more stable foundation for the brand's digital operations.
The Challenge
Biggerz faced two interconnected challenges:
Recurring account suspensions: Its social media presence was disrupted by account bans, affecting its ability to maintain continuity across platforms.
Online reputation concerns: Negative reviews and articles were creating additional challenges for the newly launched brand.
The recovery process became more complex when an account that had initially been recovered was suspended again within hours. The suspension was associated with a Do Not Reactivate (DNR) designation, according to the information available to Genix.
Resolving the initial issue was not enough. The team needed to investigate the repeated setbacks and work toward a more stable outcome.
The Approach
01. Account Recovery and Troubleshooting
Biggerz's social media journey was far from smooth. As a newly launched casino, its accounts kept getting banned, disrupting its online presence. We stepped in to recover its Instagram, X and Trustpilot access, but just when things seemed resolved, an account was banned again within hours.
The suspension carried a Do Not Reactivate (DNR) ban type, making an already difficult recovery even more challenging.
For the next month, we kept troubleshooting, testing and working through one obstacle after another. Through our recovery efforts and established insider contacts, we continued pursuing a lasting solution rather than settling for a temporary fix.
Eventually, we got the accounts stable. Massive respect to the Biggerz team for their patience and trust throughout the process.
Today, we're continuing the partnership by managing their Instagram and X accounts.
02. Digital Reputation Management & Search Visibility
Alongside account recovery, Genix worked to address challenges affecting Biggerz's online reputation. Our efforts focused on managing its digital footprint, addressing problematic search results, and improving how the brand appeared across relevant online platforms.
This work formed part of a broader strategy to strengthen Biggerz's digital presence and establish a more stable foundation for its continued growth.
03. Ongoing Asset Management
Following the recovery effort, Genix continued working with Biggerz on its digital presence. The engagement expanded into ongoing management of its Instagram and X accounts, with additional SEO work underway.
The Outcome
The engagement resulted in the restoration and stabilization of the social accounts covered by the project, alongside work to address Biggerz's online reputation.
Social account recovery and stabilization.
Reputation management support across relevant platforms and search results.
Ongoing management of Instagram and X.
SEO work added to the continuing engagement.
The project also established an ongoing working relationship between Biggerz and Genix.
Beyond the Initial Recovery
The Biggerz engagement demonstrated the importance of treating digital asset protection as an ongoing operational responsibility rather than a one-time intervention.
What began as an effort to address account suspensions developed into continued account management and SEO support.
For Genix, the focus remained on working through the challenges, communicating throughout the process, and pursuing a more sustainable outcome for the client.
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