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Asset Protection

Account disabled, hacked or impersonated?

Get a real person to look at your case. We help with bans, suspensions, restrictions, hacked accounts and impersonation across the major platforms.

Which platform is affected?

  • We never ask for your password or login codes
  • Independent, not affiliated with any platform
Prefer to talk to us directly?
What we help with

Tell us what happened

Pick the closest match. Every case is different, so this is where the conversation starts.

Disabled or banned

Removed without warning, or for a reason that doesn’t fit. Many of these decisions are automated, and some can be reviewed again.

Suspended or temporarily locked

Locked out for a set time, asked to confirm your identity, or stuck in a verification loop.

Restricted

Lower reach, blocked messaging or comments, a restricted ad account, or monetization switched off.

Hacked, or I can’t log in

Someone else got in, changed your email or phone, or you can no longer log in. Time matters here.

Someone is impersonating me

Fake accounts using your name, photos or brand to mislead your audience or customers.

Verification, username or payouts

Getting verified, securing a username, or payouts held up by tax or identity checks.

Proof

What clients say

“Genix helped us secure our agency’s preferred username across both Twitter and Instagram. They handled the process professionally, knew exactly how to approach it, and saved us a huge amount of time. Couldn’t be happier with the outcome.”
Mathis KreskoFounder, Viralify
“helped us get our tax documents properly verified on our Facebook profile and guided us through the entire process until our payouts were finally released. He understood the issue, handled it professionally, and stayed involved until everything was resolved. Truly reliable and highly recommended.”
Judah FindleyDigital creator
  • Every case is reviewed by a person.
  • If we can’t help, we tell you.
  • We never ask for your password or login codes.
How it works

What happens when you reach out

  1. Tell us what happened

    Your platform, what the platform told you, and what you’ve tried so far.

  2. A person reviews your case

    Not a bot or a template. We look at the details before saying anything.

  3. An honest answer

    If we think we can help, we explain how, what it involves and what it costs. If we don’t, we say so.

  4. We work it with you

    We handle the process and keep you updated until there’s an outcome.

Straight talk

How we work, and what we never do

We never ask for your password

Or two-factor codes, backup codes, or remote access to your devices. Nobody legitimate needs them.

Independent

Genix Media isn’t affiliated with Meta, TikTok, X or Google. We help you work with them properly.

No guaranteed outcomes

Platforms make the final decision on every account. We tell you honestly what we think is realistic.

Watch for recovery scams

Be wary of anyone who messages you first, promises a guaranteed unban, or asks for your login details.

FAQ

Common questions

Sometimes. Many disables are automated decisions, and some can be reviewed again through the right appeal routes. Whether it’s possible in your case depends on the reason, the account’s history and what’s already been tried. We’ll look at the details and tell you honestly.

No. We’ll never ask for your password, two-factor codes or backup codes, and we don’t need remote access to your devices. If anyone offering help asks for them, treat it as a red flag.

Act quickly. Start with the platform’s official recovery page (for example instagram.com/hacked or facebook.com/hacked), secure the email account linked to it, and change that email’s password. If that doesn’t work, or the hacker changed your email and phone, tell us what happened.

We help you report impersonation through the right channels and put together the evidence platforms ask for. Removal is the platform’s decision, but a clear, well-documented report is easier for them to act on.

It depends on the platform, the issue and how the platform responds. Once we’ve reviewed your case we’ll give you a realistic idea, and keep you updated as it moves.

No. Genix Media is independent. We help you navigate each platform’s processes, but the platform always makes the final decision.

No. We work with personal accounts, creators, businesses, organizations and public figures.

Tell us what’s happening

Share your platform and what happened. A person will review it and reply with an honest answer.

“Genix helped us secure our agency’s preferred username across both Twitter and Instagram. They handled the process professionally, knew exactly how to approach it, and saved us a huge amount of time. Couldn’t be happier with the outcome.”
Mathis Kresko, Founder, Viralify
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